Reference

Privacy Policy for Indonesia account data

Your account privacy controls sit next to the same wallet flow you use for DANA, OVO, GoPay and QRIS, so you can open an account and know what…

DANA data useOVO recordsGoPay checksQRIS receiptsCookie controls

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Privacy posture for local wallet records

pinang toto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your data helps us create your account, run wallet checks and respond when you ask what we hold. During registration we ask for a phone number, email, username and password; after that, payment receipts from DANA, OVO, GoPay or QRIS are linked to your wallet so

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the balance can be matched. If you open your account from Medan, the same policy applies as anywhere in Indonesia: we record login time, device type and IP range for security checks, not for selling your profile. We share data only with service partners needed for
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hosting, payments, security checks, support or legal duty. Access to some services depends on local law, and privacy requests are handled where local law permits. You can read this page before joining so there are no hidden data steps in the account flow.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact paths for privacy questions

Privacy questions need a clear path, not a generic inbox. Our support desk is available daily from 09:00 to 01:00 WIB through live chat, WhatsApp and…

ACCOUNT CARE

How we protect your account data

Good privacy practice is visible in the small steps: what we ask for, where we store it, when we delete it and how you can correct it.

Account data

We collect the details needed to create and maintain your account: name, phone, email, login time, device type and wallet activity. These records help us confirm access requests and keep duplicate profiles under control.

Payment records

DANA, OVO, GoPay and QRIS references are stored as transaction records, not as open wallet access. We use the reference number, timestamp and amount to reconcile your balance and answer privacy requests.

Cookie choices

Cookies remember session status, language preference and security checks. On Android Chrome, use Settings > Site settings > Cookies to adjust browser storage; some choices may require you to log in again.

Security checks

When you change your password through Account > Security, we log the time, device and IP range. That audit trail helps confirm it was you if a privacy dispute reaches support.

Retention window

We keep account, wallet and support records only as long as needed for service, fraud checks, dispute handling and legal duties. Older entries are removed or made non-identifying when retention is no longer required.

Data requests

You can ask us to access, correct or delete personal data by chat, WhatsApp or email. We verify your identity first, then tell you what can be changed where local law permits.

Privacy Policy questions before you join

These questions reflect the privacy issues we hear most often before you join or after your first wallet action. We answer in plain terms so you can decide whether to open an account, adjust cookies, contact support or ask for a data change. If a request has legal limits, we will say so instead of leaving you guessing. Keep your registered phone active because verification usually starts there.

We ask for the details needed to create your account: username, password, phone number, email and security records such as login time and device type. Payment activity is added only when you use DANA, OVO, GoPay or QRIS.

We keep payment references so your wallet balance can be matched, disputes can be checked and support can answer privacy requests. The record usually includes timestamp, rail name, reference code and transaction value.

Yes. Contact live chat, WhatsApp or email from the phone or email on your profile. We verify that you control the account, then correct eligible details where local law permits.

Cookies keep you logged in, remember language settings and help spot risky access patterns. You can change cookie storage in your browser settings, but clearing them may sign you out and require another security check.

No. We do not sell your profile. We share data only with providers needed for hosting, payment reconciliation, security monitoring, support handling or legal duty, and each share is limited to the task.

Retention depends on the record type. Account, wallet and support records are kept for service, dispute handling, fraud checks and legal duties, then removed or made non-identifying when they are no longer needed.

You can request deletion through support, and we will explain what can be removed after identity checks. Some records may need to stay for payment disputes, security logs or legal duties where local law permits.

Privacy Policy for Indonesia account data

Contact paths for privacy questions

How we protect your account data

Account data

Payment records

Cookie choices

Security checks

Retention window

Data requests

Privacy Policy questions before you join

01 What personal data do you collect at account opening?

02 Why do you keep DANA, OVO, GoPay and QRIS receipts?

03 Can I ask you to correct my account data?

04 How do cookies affect my privacy on mobile?

05 Do you sell my profile to other companies?

06 How long do you keep privacy records?

07 Can I delete my account data completely?

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